REFUND AND RETURN POLICY: NO REFUNDS OR RETURNS.
DEFECTIVE OR DAMAGED PRODUCTS: Defective products or products damaged in shipment will be replaced. You must notify me through email within 14 days of receiving the merchandise. I will pay the additional shipping costs for the replacement. I check items before they are shipped to minimize returns. This is my way of doing quality control. I scan each DVD from the reproduction company before it is shipped to you to insure there are no manufacturing issues and to make sure it works properly. Also remember that the DVD's are in a NTSC format and are not in a PAL format. Contact me at help@danhermanproductions.com if you have any questions.